huhu.ai

Privacy Policy

Last updated: April 1, 2025

At huhu.ai, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://huhu.ai and use our services, including our API and Studio application (collectively, the “Service”).

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you register for an account, subscribe to a plan, or contact us for support. This includes:

  • Name and email address
  • Billing information and payment details
  • Company name and job title
  • Account preferences and settings

Usage Data

We automatically collect certain information when you access the Service, including:

  • IP address and browser type
  • Pages visited and features used
  • Time spent on the Service
  • Referring website addresses
  • Device type and operating system

Uploaded Content

When you use our AI features, you may upload images and other content for processing. We temporarily store this content to provide the Service and improve our AI models, subject to the terms described below.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing the Service: To process your images, generate AI-powered results, and deliver the features you request.
  • Account management: To create and manage your account, process payments, and provide customer support.
  • Service improvement: To analyze usage patterns, diagnose technical issues, and improve the performance and reliability of our AI models and platform.
  • Communication: To send you service-related announcements, billing notifications, and (with your consent) marketing communications.
  • Security: To detect, prevent, and address fraud, abuse, and security issues.
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service providers: We work with trusted third-party service providers who assist us in operating the Service, including cloud hosting (AWS), payment processing (Stripe), and analytics (Google Analytics). These providers have access only to the information necessary to perform their services and are obligated to protect it.
  • Legal requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on the Service. Cookies are small text files placed on your device that help us remember your preferences and understand how you use our Service.

We use the following types of cookies:

  • Essential cookies: Required for the Service to function properly (e.g., session management, authentication).
  • Analytics cookies: Help us understand how visitors interact with the Service so we can improve it (e.g., Google Analytics).
  • Preference cookies: Remember your settings and preferences for a better experience.
  • Marketing cookies: Used to deliver relevant advertisements and track campaign performance (only with your consent).

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Uploaded images are automatically deleted 30 days after processing unless you choose to retain them in your workspace.

When you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes. Anonymized and aggregated data may be retained indefinitely for analytics and service improvement.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to the processing of your personal information for certain purposes, including direct marketing.
  • Withdrawal of consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at the email address below. We will respond to your request within 30 days.

7. Security

We implement industry-standard security measures to protect your information, including:

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for data at rest
  • SOC 2 Type II compliance
  • Regular third-party security audits
  • Role-based access controls for internal systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. International Data Transfers

Our Service is hosted in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: